Returns & Refunds

At Lights2go, we want you to be happy with your purchase. If you've changed your mind, our 30-day returns policy gives you the flexibility to return eligible items for a refund, exchange or credit note.

30-Day Returns

You can return eligible items within 30 days of receiving your order, subject to the conditions below.

Returned items must be:

• Unused, unwired and uninstalled
• Complete with all original components and instructions
• In their original manufacturer's packaging
• In a condition suitable for resale
• Securely packed inside a suitable outer box

Please do not write on, tape or attach delivery labels directly to the manufacturer's packaging.

How to Return an Item

1. Request your return

Log in to your Lights2go account and select the relevant order.

2. Receive authorisation

We'll review your request and provide the return instructions.

3. Send your item back

Package the item securely and use a tracked delivery service. Please retain your proof of postage.

Return Postage

For change-of-mind returns, return postage is paid by the customer.

If your item is faulty, damaged in transit, incorrectly supplied or not as described, please contact us before returning it.

Refunds, Exchanges & Credit Notes

Once we've received and inspected your return, we'll aim to process eligible refunds within 5 working days.

You can choose from the following options, where applicable:

• Refund: Returned to your original payment method.
• Exchange: Swap your item for another product, subject to availability.
• Credit note: Receive a credit note to spend at Lights2go, valid for 6 months from the date of issue.

If you choose an exchange or credit note, we'll confirm the arrangements with you. Credit notes cannot replace a refund where you are legally entitled to one.

High-Value Items

Individual items over £500 may be subject to a 20% restocking charge for eligible change-of-mind returns where permitted by law. This does not apply to faulty or incorrectly supplied products.

Damaged on Arrival?

Please inspect your order as soon as possible. If your item arrives damaged, contact us within 3 days of delivery wherever possible, providing photographs of the product and packaging. This helps us investigate and resolve the issue promptly.

Please do not install or wire a damaged product.

Faulty Products

If your product develops a fault, contact our Customer Services team with your order number and details of the problem. We'll advise you on the appropriate solution under your statutory consumer rights and any applicable manufacturer warranty.

Bespoke & Made-to-Order Products

Bespoke, customised and specially manufactured products may be excluded from change-of-mind returns where permitted by law. Any applicable exclusions will be explained before you place your order.

Your Consumer Rights

Our 30-day returns policy is an additional benefit and does not affect your statutory rights. We handle cancellations, faulty goods and other claims in accordance with applicable consumer law.

Need Help?

Please contact our Customer Services team before sending an item back if you're unsure whether it is eligible for return.

Telephone: 0121 733 7770

Email: customerservices@lights2go.co.uk

For further information, please see our full Returns & Refunds Terms