CALL: 0121 733 7770
Yes, LED bulbs are designed to fit pre-LED light fittings by using the same fitment types as traditional bulbs. Therefore, they can be used as a direct, energy efficient replacement for traditional halogen and incandescent bulbs. However, it’s important to remember if you use a dimmer, not all LED bulbs are dimmable, so this is something you’ll have to consider. If you have any questions about making the switch to LED, feel free to call our expert customer service team for more information on 0121 733 7770.
Basically this is a shade which attaches to your existing ceiling rose and lamp holder, without any need for electrical work. Making sure the light is switched off, you simple remove the bulb from the light and remove the bezel that is normally attached to the light fitting (it's the ring that screws to the light fitting which holds the pendant/shade in place). You can then insert the non-electric light pendant to the light fitting and then screw the bezel/ring back into place. Non-electric pendants are an easy and cost effective way to get a new look for your room without having to call in an electrician.
Yes. Any individual switched fitting can be used on a mains wall switch connection. You can use the light fitting by switching on and off on either switch which is especially handy for bedside lights. Alternatively, if it is a light fitting you like but don't need the switched function, then simply leave the switch to 'on' and operate from the mains switch. Pull cord switches can also be easily removed by a qualified electrician if you wish to only operate the mains switch (but please remember this may invalidate the warranty of the item).
Your bathroom lights need to have the relevant protection because bathrooms contain high amounts of moisture and water is present because of this it is important to understand the rating by which bathroom lights are classified. IP ratings stands for 'Ingress Protection' and is always followed by two characters. The numbers which follow the IP refer to the level of protection so it’s important you choose fittings with the correct rating according to where they are to be situated in your bathroom.
There are four main zones in a bathroom (a “bathroom” classing as any room with a bath or shower); zone 0, zone 1, zone 2 and zone 3.
Zone 0 is any light which is going to be immersed in water; any fitting used in the zone must be at least IP67 rated, however, we would always recommend you speak to a qualified electrician, as immersions at different depths can require different IP ratings.
Zone 1 is the area directly above a bath or shower and for this, you must use at least an IP65 rated fitting. This usually comes in the form of a downlight, as this is the best and safest sealed unit.
Zone 2 is an area stretching outside the perimeter of the bath or shower and in this zone an IP rating of IP44 is required.
Zone 3 is usually used in larger bathrooms, and IP20 rated fittings can be used, but our recommendation would be to use IP44 rated fittings as a minimum in any part of your bathroom.
If at all in doubt it is always our advice to ask an electrician.
When you click on a specific light on our website it will provide you with further product details, a larger image on the left hand side of your screen, and then a product description on the right.
This will contain all the information regarding the product dimensions.
In any instance you can’t find the information you are looking for then please call a member of our sales team on 0121 733 7770, and they will be happy to help.
When you click on a specific light on our website it will provide you with further product details, a larger image on the left hand side of your screen, and then a product description on the right. This will contain all the information regarding the bulb the light fitting requires and whether a bulb is included or not.
Most of our light fittings do not come complete with light bulbs, however some units do come complete and this will be stated on the page of the light fitting. If a light fitting is integral LED, this means that the item has an integral LED module that is designed to last the life time of the fitting and does not need to be purchased separately. You can also easily find any light bulb by looking at out shop by light bulb page.
Yes – all prices are inclusive of VAT at the current rate.
Yes. We offer a one year warranty on all our light fittings. Many products also carry a manufacturers' extended warranty that can either be registered online or will automatically apply when proof of purchase is kept. Should the guarantee information not be clear on any product, simply call our customer services team on 0121 733 7770 and we'll be happy to give you the specific information.
We pride ourselves on price checking our products regularly to be very competitive. However, if you are considering placing an order for an unusually large quantity of products please email our sales team on customerservices@lights2go.co.uk and we will always check if there is any further discount that can be applied when ordering in a large quantity.
Our entire site is secure by way of 128-bit SSL (Secure Socket Layer) encryption, which is the Industry Standard for safe online shopping. The small 'padlock icon' to the left of the URL bar at the top of the page confirms the security of our site. In addition, your personal data is totally protected and we never store credit card details.
For further information please click to see our Privacy Notice.
Paying for your order could not be easier. We accept all major debit and credit cards (without extra charges incurred), including Visa, MasterCard, Maestro and American Express. Payment can also be made by BACS, cheque and through PayPal.
We keep our customers fully informed by email of the status of any out-of-stocks or delays. If an item you require is shown to be out of stock, please either place your order, where upon we will contact the supplier and chase for an earlier delivery date, or call our sales team on 0121 733 7770, who will be happy to give you an estimated delivery date for your products or offer suitable alternatives that are in stock.
When you order online, you'll see your Order Confirmation on screen after your payment has been processed. We then follow this up with an emailed Order Confirmation, so you can be confident that your order has been received and is being processed. On the rare occasion there is a problem with your order we will contact you via email as soon as possible.
If you are concerned that we may not have received your order, simply call our sales team on 0121 733 7770 or email them at customerservices@lights2go.co.uk and a member of the team will be happy to track the status of your order.
Unfortunately not. We do not take orders via the telephone due to security reasons, so please place your order through our website.
Our expert customer services team are ready to answer any queries you may. Please click here for details of all the ways you can contact us.
We process orders very quickly so if you would like to change or cancel your order, please contact our customer service team as soon as possible. We’ll do our very best to make any alterations to your order prior to it being dispatched. However if this has already happened, then we will be unable to change your order (as it will have already left the building!), but you’ll be able to take advantage of our 14 day, no quibble, money back guarantee and simply return any unwanted items to us for a refund.
Unfortunately, due to the fragility of spare parts, we do not often dispatch these. However, please contact us via email on customerservices@lights2go.co.uk and we can always look at these queries for you.
We use DPD, My Hermes, Parcelforce and FedEx to dispatch our orders, all of which will contact you via text/email to advise you further regarding your delivery and all tracking details will be sent via email. For further information on who will be dispatching your goods, please give us a call on 0121 733 7770 or email us at customerservices@lights2go.co.uk
Courier service UK Mainland
Order value under £99.00 - £6.95
Order value over £99.00 - FREE DELIVERY
Courier service Northern Ireland, Jersey, Guernsey, Scottish Highlands, Isle of Man & Isle of Wight - £14.95
Lights2go strive to make your online ordering as easy as possible, including delivery. All items in stock are usually dispatched within 2-7 working days and usually have a 1-3 working day lead time once dispatched. Very occasionally items can be out of stock and we will always inform you via email of this, with the choice of waiting for the goods, exchanging for other goods or cancelling the order.
Yes. Once your order is on its way, you'll receive an email and/or a text from our carrier confirming that they will be delivering your order shortly and confirming your one hour delivery slot. The text and/or email will outline your personal Tracking Number and details of how to monitor the order's progress until it reaches your designated delivery address. Our carrier can even provide you with a proof of delivery and show you who signed for it, should it be required.
Should you not be in when your delivery driver calls, our carrier will endeavour to leave your delivery, signed for, by a neighbour or other suitable person. If no-one can be found, they will return the order to the depot for safe keeping, leaving you a card with the delivery information and contact number for collection or re-delivery.
In such instances, and for larger orders, we would usually dispatch via a pallet delivery. This ensures maximum protection for such orders. Pallets are delivered by larger vehicles in most cases and on such deliveries a one hour time slot is not available.
If this is the case, we will contact you via email to advise this will be a pallet delivery and with further information.
Yes you can. We want you, our customer, to be delighted with your lighting products. In the unlikely event that an item isn't quite right, we offer a 14-day, no quibble, money back guarantee on most items*. This means that you can easily return part (or all) of your order after it has been delivered. You won't have to wait long for your refund as we aim to process all returns and credits within 10-14 working days.
Lights2go have a 14 day, no quibble, money back guarantee for unwanted goods. Please log onto your account on our website and log your return through your order history. You will then receive a returns form via email, if you could please fill this out and enclose this in the outer box of the item and await an email from ourselves to authorise the return before posting this back.
The fittings must be returned by yourself (at customers expense), unused and unwired and in their original, unmarked packaging. All parts must be included with your return, including instructions, fixing brackets, connector blocks, fixing screws, etc. We would always recommend to return your parcel recorded delivery.
Please send all fittings back in an outer box and in additional packaging – if the original packing of the fitting is defaced in any way, a refund cannot be given.
Please note, any returns reported after the 14 day period (after dispatch) will be an exchange or a credit note only.
* We say 'on most' items' as, unfortunately, special order items that you've asked us to source directly from a supplier cannot be returned - unless faulty.
We take every care when packing and delivering your order to ensure that it arrives safely and in full working order. Please inspect your order within 24 hours of arrival and, in the very rare event that goods are damaged in transit, or in the unlikely event you have been sent the wrong items please contact us within 3 days. We'll be happy to address any problems and help with the return, and our experienced team are trained to deal with organising your replacements and the return of the damaged product, as well as the credit to your original payment method if necessary. In the unlikely event that you have received the wrong items, we make the process of rectifying this very simple. Just contact our customer services team straight away and leave the rest to us. Please click here for details of all the ways you can contact us.
We shall then arrange a replacement fitting or part as appropriate and communicate with you accordingly. Photographs of damages are always useful so please send if possible.
Please email customerservices@lights2go.co.uk with a description of the fault and attach photo's if possible.
Almost all items are covered by our 14 day, no quibble, money back guarantee which allows you to return unused products within 14 days of purchase and receive a full refund. You will not be charged a handling or re-stocking fee - you only pay for the cost of returning your order.
It is very important to note that the packaging and all its contents must be intact and in a saleable condition – e.g. no marks on the manufacturer's packaging, complete set of instructions etc – failure to comply with this will affect your rights for a refund.