General

Can I use LED bulbs to replace my traditional bulbs?

What does non-electric pendant mean?

Can I use a switched wall fitting on a mains wall switch?

Why do I need specific lights for a bathroom?

Which IP rating do I need for my bathroom?

How do I find out the measurements of a light?

How do I find out what bulb/lamp a fitting takes and what wattage?

Are light bulbs included with your light fittings?

Do your prices include VAT?

Do the light fittings come with a warranty?

Do you offer discounts for large orders?

Are my details safe?

What payment methods do you accept?

The product I want is out of stock. Can you inform me when it's back in stock?

Ordering

How do I know my order has been received?

Can I order by telephone?

I have an order query - who can I contact?

Can I change or cancel my order once it has been placed?

Can I order a spare part for my light?

Delivery

How will my goods be delivered?

How much are your delivery charges?

What are the likely transit times for my parcel?

Can I track my order?

What if I am not in when you deliver?

If I order a very large chandelier or a very fragile light fitting, how is this shipped?

Returns

Can I return a product if I don’t like it/ordered the wrong size?

What if I receive the wrong items or my order is incomplete or damaged?

What happens if my light becomes faulty?

Will I be charged for returning goods?

Top