Lights2go strive to make your online ordering as easy as possible, including delivery. All items in stock are usually dispatched within 2-7 working days and usually have a 1-3 working day lead time once dispatched. Very occasionally items can be out of stock and we will always inform you via email of this, with the choice of waiting for the goods, exchanging for other goods or cancelling the order.
We would always advise to book a qualified electrician once the goods have been received and not before, as we are unable to cover any electricians charges if goods arrive later than expected.
We require any claim based on defect in quality or condition of the products or any shortages on delivery to be notified via email within 3 days of receipt of the item - if any damages or shortages are reported later than this, replacements will be chargeable.
Courier service UK Mainland
Returns Policy for unwanted goods
Lights2go have a 14 day, no quibble, money back guarantee for unwanted goods. Please log onto your account on our website () and log your return through your order history. You will then receive a returns form via email, if you could please fill this out and enclose this in the outer box of the item and await an email from ourselves to authorise the return before posting this back.
The fittings must be returned by yourself (at customers expense), unused and unwired and in their original, unmarked packaging. All parts must be included with your return, including instructions, fixing brackets, connector blocks, fixing screws, etc. We would always recommend to return your parcel recorded delivery.
Please send all fittings back in an outer box and in additional packaging – if the original packing of the fitting is defaced in any way, a refund cannot be given.
Please note, single fittings over a value of £750 will incur a 15% restocking charge, if returned.
Please note, any returns reported after the 14 day period (after dispatch) will be an exchange or a credit note only.